Privacy Policy

Effective Date: September 2026

Serenity is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data.

1. Information We Collect

Personal Information: Name, email address, and phone number — including the mobile number you provide if you opt in to text messaging — provided during service signup or communication.
Payment Information: Credit card data, which is processed by third-party payment processors and is not stored by us directly.
Website Information: User-provided content, images, and materials for customization.
Technical Information: IP addresses, browser types, and access times collected automatically when you visit our website.
Cookies and Tracking: We use cookies and similar technologies to track user behavior and improve our services.

2. How We Use Your Information

To create and customize our services per your specifications.
To communicate with you, respond to inquiries, and provide project updates.
To enhance and optimize our services.
To comply with legal obligations.

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: Third parties that assist with hosting, domains, and payment processing, who are contractually obligated to protect your data.
Legal Requirements: When required by law or to protect our rights and safety.

Text messaging opt-in data and consent are excluded from all of the above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates. Information sharing to subcontractors in support services, such as customer service providers, is permitted.

4. Security of Your Information

We implement encryption, access controls, and regular security assessments to protect your data from unauthorized access, alteration, or disclosure.

5. Your Choices and Rights

You may request access to or correction of your personal information by contacting us at 1-732-523-5221.
You may opt out of promotional communications at any time. To stop text messages, reply STOP to any message — see SMS and Text Messaging below.

6. SMS and Text Messaging

Serenity Day Habilitation 2 LLC DBA Serenity-NJ. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data.

Data Collection: We collect your name, email address, and mobile phone number when you sign up for SMS updates. This information is collected through the forms on this website, by email, or by phone.
Data Usage: We use your data solely to send you informational messages such as appointment and schedule reminders, service and program updates, and replies to your questions. We do not send marketing or promotional text messages.
Data Security: We protect your data with secure storage measures to prevent unauthorized access.
Data Retention: We retain your information for as long as you are subscribed to our SMS service. You may request deletion at any time.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
Message frequency: Messages are recurring, and message frequency varies.
Consent: We send text messages only to individuals who have expressly opted in by checking the consent box on a form on this website or by otherwise giving us written permission. Consent is never automatic and is never a condition of receiving services.
Help: Contact Serenity Day Habilitation 2 LLC DBA Serenity-NJ at (732) 908-2528 or nicolel@serenity-nj.com for HELP or to STOP receiving messages.
Opt-Out: You can opt out of the SMS list at any time by replying STOP or CANCEL to (732) 908-2528, or by emailing nicolel@serenity-nj.com. After unsubscribing you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website.
Carrier Non-Liability: Carriers are not liable for any delayed or undelivered messages.
Non-Sharing Clause: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates. Information sharing to subcontractors in support services, such as customer service providers, is permitted.

See our Terms & Conditions for the full SMS terms.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be communicated via email or a notice on our website.

8. Contact Us

Address: 101 Chase Ave, Suite 105, Lakewood, NJ

Phone: 1-732-523-5221

Email: info@serenity-nj.com

Hours: Monday–Friday, 9AM–5PM